Shipping Policy
At Thivelle, we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing time is separate from the estimated shipping time.
Once your order has been shipped, you will receive a confirmation email with tracking information.
U.S. Shipping
Standard Shipping typically takes 7–10 business days after processing.
Shipping cost: $6.99
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur during holidays, peak seasons, severe weather, or circumstances outside our control.
International Shipping
International orders typically arrive within 7–20 business days after processing.
Actual delivery times may vary depending on the destination, local carrier, and customs processing.
Order Tracking
Once your order ships, we’ll send your tracking number to the email address used at checkout.
Please allow approximately 24–48 hours for tracking information to begin updating after shipment.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible. We may be able to update the address if your order has not yet shipped.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Thivelle is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided at checkout.
Customs & Import Duties
For international orders, customs duties, import taxes, or other local fees may apply depending on your country.
These charges are determined by local authorities and are the responsibility of the customer.
Customs processing may also affect delivery times.
Delayed or Missing Packages
If your tracking has not updated for several days or your package appears delayed, please contact our support team and we’ll help you review the shipment.
If tracking shows Delivered but you cannot locate your package, please check:
- Around your mailbox, porch, or usual delivery location
- With other members of your household
- With neighbors or your building reception/mailroom
- With the local carrier using your tracking number
If you still cannot locate your package, please contact us and we’ll do our best to assist.
Need Help?
Our customer care team is here to help with questions about your order or delivery.
Email: support@thivelle.com
We aim to respond within 1–2 business days.